Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

• The item must be in the same condition that you received it — unworn or unused, with original packaging.
• A receipt or proof of purchase is required.
• Returns due to a change of mind or interest are not accepted.

How to Start a Return

To initiate a return, contact us at minicharms.au@gmail.com. 

📦 Return Address:
[INSERT RETURN ADDRESS]

Once your return request is accepted, we’ll provide detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery. If you find that an item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and make it right. In such cases, a video recording of the unboxing may be requested for verification purposes for claims related to damage, defects, or incorrect items..

Refunds

Once we’ve received and inspected your return, we will notify you regarding the approval status of your refund.
If approved, your refund will be processed to your original payment method within 10 business days.

Please note:

• It may take some time for your bank or credit card company to process and post the refund.
• If more than 15 business days have passed since your refund was approved and you haven't received it, contact us at minicharms.au@gmail.com.