Frequently Asked Questions
How can I track my order?
Once your order has shipped, you’ll receive a tracking number via email. You can also opt in to receive SMS notifications for real-time updates on your order status after placing your order.
How long does it take to receive my order?
We aim to process and post all orders within 2–3 business days. Delivery within Australia typically takes 3–7 business days.
Please note that these timeframes are estimates and may vary due to factors such as transit delays, weather conditions, public holidays, or courier disruptions.
If your order hasn’t arrived within 2 weeks, feel free to reach out to us.
Who do I contact for further information?
If you have any questions or concerns, feel free to visit our Contact Us page or email us directly at minicharms.au@gmail.com — we’re always happy to help!